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FAQ

FAQ

  • Which communication interfaces do your systems support?

    Supported interfaces and protocols are listed in the technical specifications of each product. If your system uses a different interface, contact us to discuss integration options.

  • What are your delivery times?

    Delivery time depends on the product, quantity and any customization. The expected delivery date is stated in our quotation.

  • How do I choose the right pan tilt unit for my camera or sensor?

    The main criteria are payload weight and size, required speed and positioning accuracy, tilt range, environment and interfaces. Our guide How to Choose a Pan Tilt Unit explains them; you can also send us your payload details and we will recommend a model.

  • How can I request a quote?

    Click the "Request a Quote" button on any product page or use our contact form. Please include the product, quantity, application and any special requirements so we can prepare an accurate offer.

  • What payment methods do you accept?

    We accept bank transfers as payment. For more information about payment options and terms, please contact our sales department.

  • Do you ship your products internationally?

    Yes, Triyosys products are also shipped to our international customers. We have an extensive global distribution network. For detailed information about logistics and delivery processes, please contact us.

  • How can I purchase Triyosys products?

    Triyosys products can be purchased through our official website. You can contact us to find a suitable solution tailored to your needs.

  • Are export permits required for international orders?

    Some defense-related products may be subject to export control procedures under Turkish regulations, and an end-user certificate may be requested. We inform you about the required documents during the quotation process and support you through the procedure.

  • Are your products tested for harsh environments?

    Our products are designed for outdoor, military and security use. Protection classes and environmental test references such as MIL-STD-810 are given in the technical specifications of each product. For the test data of a specific model, please contact us.

  • Can you customize products for my project?

    Yes. Payload adapters, mounting interfaces, cables, connectors and communication interfaces can be adapted to project needs. Custom designs are developed together with the engineering team of our parent company PROMEC Engineering.

  • Does Triyosys have social media accounts?

    Yes, you can get the latest product news, projects, and events through Triyosys' social media accounts. You can follow us on our social media accounts and stay up to date with the latest developments.

  • How can I get information about the prices of your products?

    The prices of Triyosys products may vary depending on the product's features, delivery region, and project requirements. To get price information, you can contact us using the WhatsApp button on the product pages and request a quote by specifying the product details. You can also click the "Request a Quote" button on the product page to send a quote request with the product name filled in automatically.

  • Do your products come with a warranty?

    Yes, Triyosys products are offered with a specific warranty period. Detailed information about the warranty period and conditions can be found in the product manual or by contacting our customer support line.

  • What types of products does Triyosys offer?

    As a brand specializing in the defense industry, Triyosys offers high-performance pan-tilt systems, tripods, mobile surveillance units, mast units, directional lighting systems, optical system wipers, and environmental control solutions. Our products are designed to provide security, stability, and high performance in harsh conditions.